Legal Information & Notices
- Once payment is made your order can be cancelled only if it’s 2 working days prior to the delivery date.
- Cancellation of an order will happen when there are no stocks available on the respective product and the Customer Care will inform you in such instances and arrange a refund or a replacement.
Once the payment has been made you will received an email & sms confirming the item you have purchased.
How do I check the status of my order?
- Once your order is placed you will receive an email & sms with your order details which includes the order confirmation number.
- For cash on delivery you will be contacted by our customer care to confirm the payment verificication.
Vouchers are issued by Odel Brands, A Fully Owned Subsidiary of Softlogic Holdings PLC.
1. Where can I use the Gift Voucher?
You can redeem your Gift Voucher at all of our Odel stores except for the Airport Branch.
Branded All Store Gift Cards can be redeemed at Galleria, Levi’s, Nike, Giordano, MANGO, Charles & Keith, French Connection, Splash, Mothercare Store or International Watch Station outlets.
2. Is it possible to refund a Gift Voucher?
Once sold Gift Vouchers are not refundable.
3. What kind of products can I purchase from a Gift Voucher?
You can redeem your Gift Voucher to purchase any product in our outlets mentioned above. But we will not refund the money if the value of the Gift voucher/s exceeds the value of the item/s you purchase.
4. Is it possible to use a Gift Voucher for multiple purchases?
You can redeem a Gift Voucher only once to purchase products but you can club two or more gift vouchers to purchase a single product.
5. What if I lose my Voucher?
Gift voucher is not replaceable.
6. What do I need to verify the authenticity of the Gift Voucher?
Once you receive the Gift Voucher through mail check whether it bears seal of Odel.lk. If you need further clarifications you can always call our hotline for further clarifications.
7. What is the valid period of a Gift Voucher?
Every gift voucher is valid for 1 year from the date on the face of the Gift voucher. Every Gift voucher shall be subject to Odel terms and conditions. Odel has the right to verify the authenticity of Gift Voucher at the time of redeem of the Gift Voucher.
- Orders will be delivered to the location provided by you within 4-5 working days & there will be a delivery cost of Rs.300/- added to the total order value.
- Same day delivery option is available for selected products and selected locations only. A fee of Rs. 500/- will be charged for Same Day delivery orders. Kindly note that the cut off time for placing same day delivery orders is 10 a.m and this option is not available on weekends and public holidays.
- For International shipping the delivery will be a minimum of 7 days and kindly consider that only selected items are available for international shipping.
Delivery of the items will be based on the availability of the item you have ordered and on the delivery location.
Delivery period provided in our site will neither form a condition nor a warranty on the delivery period.
- We accept payments via Visa, Master or AMEX.
- VISA and Master Payment options are provided through Commercial Bank
- AMEX payment option is provided through Nations Trust Bank
- Is it safe to make online payments?
Once the payment is made you will be re-directed back to Odel.lk
If any clarification is required about the safety on the online payment contact relevant credit card customer center
- What should I do if my payment fails?
1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
2. Your Internet connection is not disrupted in the process
3. Verify with the Bank whether your card has sufficient funds to make the necessary payments.
- We try our best to show accurate information to our customers when it comes to product Specifications, Prices, Discounts, Images and Availability.
- However, all these may change without prior notice.
Though we strive to give you a great customer experience each time you shop with us, if you are unsatisfied with your purchase, you could exchange the item you have purchased according to the following conditions.
If you are not satisfied with the item you have purchased call us on our customer care no 0115 128 128 within 30 days from the date of receiving the product.
- Item Exchange and Refund Policy
1. Following requirements need to be fulfilled for accepting an item in exchange.
- Item need be returned within 30 days from the date of receiving the product.
- A return is valid only once per invoice.
- Value of the exchanged items will be at the value of the invoice.
- Item returned must be in its original fully resalable condition, with all the tags & packaging (if any). (Price tags, Wash tags, Brand labels, etc.)
- There are certain products that can’t be exchanged and the list of Non exchangeable products are given below.
3. Items purchased at ODEL.lk can be exchanged at all ODEL shops except for at Airport store. (Vice versa)
4. Any item returned will be inspected by supervisor/store manager prior to accepting.
6. Items sold in a clearance sales/Promotion or End of season Sale are not accepted in exchange.
8. The item in exchange will be released only upon receipt of the original product.
9. Any free promotional gift issued with an order must also be returned.
10. Items that were sold after doing an alternation, for example adding a small stitching, resizing the items, shall be considered as non-exchangeable.
11. Gift vouchers sold are not accepted in exchange for cash.
- Non-Exchangeable Items
- Items which have been modified
- Special orders made to customer specifications
- Items which are subject to a rapid expiry.
- Beds and associated bedding
- Pierced earrings
- Books and magazines
- Flower plants
- Gems & Valuable souvenirs
*Exceptionally manufacturer defect will be accepted.
1.Deliver to my Address
Items will be delivered to the address specified by you. We deliver Island wide and a delivery cost of Rs.300/- will be added to the total order value.For same day delivery orders, the order placement should be done before 10 a.m. on the respective day of delivery & a fee of Rs.400/- will be charged as the delivery cost. Same Day Delivery is available for selected products and selected locations only.
We deliver internationally. However certain products may not be available for international shipping. We use professional couriers to ensure that your package is delivered on time and in good condition.
- Exchange Policy
1. What is our exchange policy? How long is it valid?
Should you wish to return anything bought from us online, we will be happy to exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 30 days) and in original, undamaged packaging along with the invoice. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse the exchange. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.